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Policies and Important Information
Cancellation Policy
We have a strict 24-hour notice for any late cancellations or changes. Late cancellations incur a 100% fee. Your appointment is exclusive to you, a late cancellation or missed appointment is a loss of income for your therapist and it impacts our ability to stay in business, we appreciate your consideration.
Payment Information
A credit card is required to reserve your appointment and will only be charged if our cancellation policy applies. After your treatment, you’re welcome to pay by debit, e-transfer, cash, or credit card (American Express not accepted).
Please note all credit cards incur a 2.4% surcharge to cover processing fees.
ICBC & WCB claims are NOT accepted
Direct Billing Insurance claims
While we offer the courtesy of direct billing to your insurance company, please note that we do not have access to the details of your policy. If your coverage differs from your expectations or if your claim is denied, we recommend contacting your insurance provider directly for more information. We are able to direct bill the following companies:
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Pacific Blue Cross
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Sunlife
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GreenShield
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Telus e-claims portal:
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Canada Life
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Desjardins
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Manulife
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ClaimSecure
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Chamber of Commerce/ Johnston Group
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Industrial Alliance
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D.A. Townley
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GroupHEALTH
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RWAM
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& more!
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We reserve the right to refuse service or discontinue treatment if it is deemed unsafe, inappropriate, or outside the scope of our professional practice.
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