A handy guide to managing your Yoga account online
Updated: Mar 4
Mindbody; our system to manage your Yoga account is sometimes raising a few questions!
It's OK... we have listened and wanted to create a SUPER helpful set of guides you can refer to if you get stuck, need a refresher or simply aren't a whizz with technology!
View our 'HOW TO' guides below:
HOW TO: Register for an account as a new customer
You have walked by our studio or picked up our leaflet and would LOVE to register and book onto some wonderful yoga classes - BUT you just don't know where to start?!
Creating an account allows you to manage your schedule, book and cancel classes and have complete autonomy!
HOWEVER, we know this isn't easy for everyone. SO... we have created the below guide to give you a helping hand if you feel you need it!
FIRSTLY, head to our website www.tulamassageyoga.com and click 'YOGA'
Now, if you scroll down the page... you will see a registration form you just need to complete and submit!
You will then see the below message - at this point, check your emails!
You should receive the below email (if it is not there, ALWAYS check your junk folder)
When you try to login to your account via the website you may be presented with the below screen, click 'Create Your Account'
You will then need to confirm your account details!
And set a password!
You will have the option to add a family member to your account or to skip this
Now just click 'Create Account'!
You will just need to verify your email address...
To do this you simply CLICK the 'Verify Email Address' link in the email you receive and...
...You will now see the message below!
You can now login to your account and get going! YAY!
HOW TO: Login to your account via our website
We have made login access ULTRA user friendly!
All you have to do is head to tulamassageyoga.com
CLICK the 'LOG-IN HERE' button
CLICK 'Sign In' to access your account
Enter your 'login' credentials (please note there is a 'Forgot your password?' link should you need to reset it!
Fab!! Now you can manage your account!
HOW TO: Manage your account information
It is important that you are regularly logging in to your account and managing your schedule - cancellations WITHIN 2 hours of class DO come with a charge or a deduction from your class pass!
We would MUCH prefer you to avoid these charges AND getting familiar with your account will help you to do that - plus it's easy peasy!
SO... let's do a walkthrough!
Once you have logged in to your account, you will land on our 'MY INFO' page!
This page simply allows you to EDIT your basic account information e.g. name, email, password.
NOW, let's get to the important stuff!
'My Schedule' is the KEY area you need to look at!
Here, you can view upcoming classes you are booked onto AND make those all important cancellations!
No more accidentally forgetting you had a class! Oops!
You can ALSO head to 'Account' and keep a track of how many classes you have left on your class pass OR see when your current membership or offer is ending!
'Visit History' allows you to see which classes you have previously attended - SUPER useful if you just CANNOT remember who that brilliant instructor was (all of them obviously, but I am biased!)
AND lastly, 'Purchase History' allows you to see all your previous purchases!
Login and give it a try!
HOW TO: Register for classes & make a purchase
That early morning Hatha class caught your eye?
Booking onto a class or a workshop is VERY straightforward, this allows you to reserve your spot BEFORE the class gets full AND plan your day with ease!
Lets get going...
If you log in to your account, and select 'CLASSES' you will see a list of our upcoming class schedule.
TIP: To learn more about what these classes are just click here and scroll down to our 'Class Menu'.
Once you have selected a class you would like to attend, you will then be prompted to make a reservation (please note that you can only make reservations up to 8 days in advance)
If you DO NOT have a pricing option on account you will see the below menu...
You can click the drop down to filter the results...
AND this screen also allows you to select a gift card for purchase
This is a SUPER easy way to purchase a gift for a loved one!
Simply complete the details and check the 'Send recipient the gift card via email' box to add the email details and hit 'Make Purchase'.
This screen also allows you to purchase one of our AMAZING value memberships!!
After you have made your decision and selected the best pricing option for YOU, you can go ahead and check out as per the below...
Add in your billing information and you are ALL DONE! Woo!
IF you have purchased a class pass, the NEXT time you sign up to a class the system will automatically deduct from your pass.
Should you have a membership or unlimited pass - eligible classes based on your pricing option will allow you to register with no further payment required!
HAPPY SCHEDULING! Which class are you trying next?
HOW TO: Add a family member to your account
Adding a family member to your account allows you to manage and pay for a family member's yoga account - this can be useful if you come to class with your spouse or child.
(Please note children aged 12-16 must be accompanied in class by a parent/guardian)
To do this just follow the steps below...
Upon logging in to your online account, you will land on the page below!
To add a family member to your account, click 'Edit'
Here you can click the '+' button at the bottom of the page to add a family member to your account - please note the family member will NOT have an account of their own, ALL account management and purchases will be done by yourself!
Simply type in their name and click 'Add'!
The family member will now show at the bottom of your 'Account info' page!
IF you wish to login and make purchases/book classes for your family member you will simply click the arrow at the top right next to your name and click their name to switch accounts!
You will initially see the below pop-up, once you have completed their profile information as per the below and saved it you will then be able to MANAGE their online account!
HOW TO: Purchase a class pass when you have an active pricing option
So, you signed up and purchased an Intro pass, this is still active, BUT there is a fabulous deal on class passes at the moment and you definitely don't want to miss out...
If this is the case, simply head to the yoga Pricing and Memberships page on the website.
Once you have found the pricing option you wish to buy, click on the the button to make your purchase.
This should bring you to the shopping cart page on the Mindbody website where you can complete the sale.
If you need further help, feel free to drop in to see us or call us on 250-208-0515 and we can process your payment for the class pass and edit the activation date to start after your current pricing option ends! Yay!!
HOW TO: Pay a commuter rate for class when you have an active pricing option already?!
We currently have great deals on our commuter classes which allows you to purchase a class drop in for only $10 +GST!
BUT, you may be wondering if you can benefit from this if you already have an active class pass?
YES! We can process your payment for the commuter class, and then amend the class so it doesn't deduct from your class pass!
(Great money saver!)
Head to the Pricing and Memberships page to purchase the commuter rate, or give us a call on 250-208-0515 or drop in to see us and we can action this for you!
*Please note commuter classes are currently weekdays at 7:00 am, 7:30 am, 4:00 pm and 4:30 pm*
HOW TO: Download and manage your account via our app on your Apple device
On your home screen go to the 'App Store'
Search 'Tula massage & yoga' and download the app via the cloud/downward arrow symbol!
The app will load up and you can click 'Sign in' (please note you can also create an account via the app)
Once logged in you can now 'Book' on to classes...
...view your upcoming class schedule...
...see any active passes you have...
...as well as make a purchase!
As easy as that! Get downloading!!
Researched, written and composed by Sophie Burton