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Yoga Studio Policies

Cancellation Policy

You have until two hours before the start of class to cancel. Any late cancellations or no-shows will result in a deduction from your class pass or a fee of $20. Please note that phone messages, texts or emails do not count. All students have access to their accounts online and are responsible for cancelling themselves.

Expiration Dates

Expiration dates are critical for ensuring the stability and smooth functioning of our operations. They play a vital role in our business and are particularly associated with the liability that comes with deferred revenue. We do our best to be transparent and help make informed decisions by listing the expiry dates along with the prices. Please make sure you have taken this into consideration before your purchase.

- Single passes expire 2 months after purchase.

- 5 & 10 Class passes expire 6 months after purchase.

- Unlimited passes aare active immediately after purchase.

Final Sale

All pricing options are final sale and non-transferrable. Please ensure you are fully committed before making your purchase. 

We do not tolerate abuse and reserve the right to refuse service.
At Tula, we are dedicated to providing wellness and positive experiences for all our clients. However, we have a zero-tolerance policy for abusive behaviour and reserve the right to refuse service to anyone who violates this standard. While we understand that unexpected situations can arise, our business policies are in place to ensure we can continue operating smoothly and sustainably. We appreciate your understanding and cooperation.

Studio Etiquette

  • BE RESPECTFUL. To your class, instructor, and yourself.​

  • NO SHOES AND NO CELLPHONES.

  • ARRIVE EARLY. Please arrive a few minutes before class to set up your practice area. Once the door is closed you have forfeit the class.

  • ONLY BRING your mat and water bottle in the yoga room. Leave your belongings in the cubbies found at the studio entrance.

  • PLAN TO STAY THE WHOLE CLASS. If you must leave early, please let your instructor know before class.

  • MAINTAIN SILENCE IN THE SPACE. The time before class is an opportunity to focus inward and connect with oneself.

  • AVOID PERFUME OR SCENTED PRODUCTS. Strong perfumes and scents can irritate and even cause adverse symptoms.

  • BE COMPASSIONATE AND ACCEPTING. The body can release in many ways; passing gas or crying happens. Please try not to react. The space must remain safe and inclusive.

  • SANITIZE EQUIPMENT. Thoroughly clean any borrowed props with the disinfectant spray and put everything back in its place.

  • EXIT QUICKLY AFTER CLASS. Please do not congregate in the studio and exit promptly after class. This space also hosts a massage studio and group chatter can be disruptive.

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We reserve the right to refuse service and won't tolerate abuse.

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